Administrative Office of the U.S. Courts Information Technology Specialist in Washington, District Of Columbia

  • Duties



The mission of the Defender program is to ensure that the right to counsel guaranteed by the Sixth Amendment, the Criminal Justice Act (CJA), and other statutory mandates are enforced on behalf of those who cannot afford to retain counsel. The incumbent will serve as an IT Specialist and will report to the Chief of the Administrative Operations Staff (AOS) in the Defender Services Office.

The Defender Services Office (DSO) is responsible for national administration of the U.S. Federal Defender and Appointed Counsel Program. Responsibilities of this office include support of the Defender Services Committee of the Judicial Conference, defining appropriation and individual federal defender organization budget requirements, providing training throughout the country, and assessing individual district CJA programs.

The responsibilities of the AOS encompass all administrative and operational activities that are needed to support the DSO. They range from internal budget formulation and execution to supporting the technical and audio visual needs of national training programs.

Applicants should be knowledgeable about how to operate various pieces of audio visual equipment and understand the support needs associated with planning and executing national training programs. They should possess a high proficiency in Microsoft Word, Excel, and PowerPoint and the ability to use database software is critical. Strong verbal communication skills are important as responsibilities are likely to include interacting with staff both inside and outside of the DSO.

The applicant should be self-motivated, and be comfortable working in a team environment that is often fast paced to meet tight deadlines.

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  • Serving as the point of contact for assisting staff with setting up and using AV equipment for onsite meetings, trainings seminars and conferences taking place nationwide.
  • Providing support to staff and assisting with deployment of AV equipment that is shipped nationwide for external meetings and training events.
  • Demonstrating to DSO staff responsible for conferences and training events how to operate the following audio visual equipment: LCD projectors, SHURE microphone systems, VGA splitters, etc.
  • Providing technical support to the databases DSO uses on a daily basis, such as the credential database, the new defender appointment database, Meetingtrak, and all of the other non-standard AO software that DSO uses.
  • Providing assistance for the accountability of national training seminar and conference audio visual equipment. This includes ensuring equipment is maintained with proper updates in accordance with Administrative Office (AO) standards and is properly inventoried.
  • Tuning the SHURE microphone system to the region that the system will be used in for the assigned national training event.
  • Researching equipment and software to support the DSO training division that would help the staff perform their mission more effectively.
  • Assisting in the preparation of materials for training of DSO staff on the use of and assisting in identifying appropriate AO offered training, including JOU (the AOs online university) for staff that travel and support national training efforts when needed.
  • Training staff on the use of SharePoint, the EIO board, remote log in, digital signage. And,
  • Preparing standard operating procedures for equipment inventory, the use of digital signage, equipment preparation and packing, as well as creating and maintaining internal DSO databases.
Travel Required

Not required

Supervisory status


  • #### Job family (Series)

2210 Information Technology Management

  • Requirements


Conditions of Employment
  • All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
  • Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the Administrative Office of the US Courts. In instances where non-citizens are considered for hire into temporary or any other position with non competitive status or when it is confirmed by the AO's Human Resources Office that there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the United States and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
  • Subject to a background/security investigation.
  • You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment. This does not apply to current federal Judiciary employees.
  • Relocation expenses may be provided, but only if authorized by the Director of the AO.
  • The selectee of this position may be assigned to an official duty station outside the advertised area.
  • More than one selection may be made from this announcement.
  • All requirements must be met by the closing date of this announcement.

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Basic Requirements: You must have Information Technology (IT) related experience which demonstrates proficiency in each of the following competencies: * Attention to Detail - Is thorough when performing work and conscientious about attending to detail. * Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. * Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. * Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience inventorying, packing and maintaining audio visual equipment used to support national training programs.

(Resume must show clear and convincing evidence of all areas of specialized experience. We will not make assumptions.)


This position does not require education to qualify.

Additional information

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation and compare this information to your responses on the occupational questionnaire to determine if you meet the minimum qualifications for this job. If you meet the minimum qualifications for this job, we will evaluate your application package, to assess the quality, depth, and complexity of your accomplishments, experience, and education as they relate to the requirements listed in this vacancy announcement.

You should be aware that your ratings are subject to evaluation and verification. If a determination is made that you have rated yourself higher than is supported by your resume and/or narrative responses, you will be assigned a rating commensurate to your described experience. Failure to submit the mandatory narrative responses will result in not receiving full consideration and/or rating credit. Deliberate attempts to falsify information may be grounds for not selecting you, withdrawing an offer of employment, or dismissal after being employed.

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

  • Required Documents


Required Documents

For this job announcement the following documents and/or information are required:

  • Resume - Any written format you choose to describe your job-related qualifications.
  • Citizenship - Include country of citizenship on resume.
  • Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
  • Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.
If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits



A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply


How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 04/30/2018 to receive consideration. To begin, click

  • Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account,, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
  • Click the following link to view and print the occupational questionnaire

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Agency contact information
Elisa Acevedo-Rodriguez

(210) 301-6257



Department of Program Services One Columbus Circle, NE Washington, DC US

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Next steps

After a review of your complete application is made, you will be notified of your rating and referral to the hiring official if determined qualified. If further evaluation or interviews are required, you will be contacted.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on For the full announcement and to apply, visit Only resumes submitted according to the instructions on the job announcement listed at will be considered.

Open & closing dates: 04/16/2018 to 04/30/2018

Salary: $50,912 to $90,621 per year

Pay scale & grade: AD 00

Work schedule: Full-Time

Appointment type: Permanent